Ventura County Transportation Commission to Remove Call Boxes Along Ventura County Highways
/The Ventura County Transportation Commission (VCTC) recently announced the end of its emergency call box program, marking a significant shift in how roadside assistance will be provided across the county’s highways. Since 2004, over 58,000 calls have been made from the 427 call boxes maintained by VCTC, but usage has dropped dramatically due to the widespread adoption of personal cell phones. In 2005, the system handled more than 5,800 calls, but by 2024, that number had plummeted to just 849. Faced with declining demand and mounting maintenance challenges, VCTC voted in May to decommission the program and begin removing the call boxes, with full removal expected by September 1, 2025.
The call boxes, which operate on AT&T’s 4G network and connect directly to California Highway Patrol dispatch, have become increasingly difficult to maintain. The state’s only maintenance contractor suspended its regular inspections, and VCTC’s contract for upkeep expired in June 2025. With no viable alternatives that meet state guidelines for call box technology, VCTC decided not to renew the contract. The system’s annual operating costs—between $350,000 and $400,000—are funded by a $1 vehicle registration fee collected from Ventura County residents.
In place of the call box system, VCTC is exploring several alternative motorist aid services. These include expanding the Freeway Service Patrol (FSP), which has offered free roadside assistance since 2021 along segments of Highways 101, 118, and 23 during peak hours. Other options under review include increasing signage for the SoCal 511 emergency phone system and enhancing traffic enforcement through extended agreements with the CHP. These initiatives aim to maintain and improve emergency support for motorists while making more efficient use of public funds.
More details about the FSP and SoCal 511 programs can be found at goventura.org/fsp and go511.com, respectively.