FOUR SEASONS HOTEL WESTLAKE VILLAGE GARNERS PRESTIGIOUS AAA FIVE DIAMOND AWARD FOR 2011
Service and Teamwork are Key to Creating an Exceptional Guest Experience
For the third consecutive year, Four Seasons Hotel Westlake Village received the coveted Five Diamond award by the American Automobile Association (AAA). By achieving this designation, the 270-room Hotel remains the only AAA Five Diamond rated hotel in the Conejo Valley.
“We are thrilled and honoured to continue to receive this award which would not be possible without the tireless efforts of our employees,” said Regional Vice President and General Manager Thomas Gurtner.
This is a general manager who knows what he’s talking about when it comes to collecting precious stones. Mr. Gurtner has a perfect score of achieving Five Diamond ratings or the equivalent for each of his 22 years with Four Seasons Hotels and Resorts in destinations as varied as New York, Hong Kong, Newport Beach and Boston. According to Mr. Gurtner, the secret in garnering so much “bling” is surrounding himself with a team of extraordinary people providing exceptional service throughout his career.
“It’s all about the team,” said Mr. Gurtner. “I know that the best success is shared success. After all, organizational success is rarely about an individual. In the end, it's the team of inherently caring, service-minded individuals who create our unique guest experience that makes the difference between ordinary and extraordinary.”
To select AAA Five Diamond accommodations, the property is anonymously rated by 75 different benchmarks while the staff is evaluated by 228 individual standards. Less than one-half of one percent of more than 31,000 inspected hotels achieves the AAA Five Diamond designation.
Four Seasons Hotel Westlake Village opened in November 2006 offering a 40,000-square-foot Spa and well-being programs at California Health & Longevity Institute in addition to extensive function space and diverse dining options in ONYX and Hampton’s. For more information or reservations for Four Seasons Hotel Westlake Village, please visit www.fourseasons.com/westlakevillage, call the Hotel directly at (818) 575-3000, or contact a travel professional.