Westlake Village CityCare Program Gives Residents 24/7 Ability to Report Concerns

WESTLAKE VILLAGE CITYCARE GIVES RESIDENTS THE ABILITY TO REPORT SERVICE OR MAINTENANCE CONCERNS 24 HOURS-A-DAY, SEVEN DAYS-A-WEEK

Launched in the spring of 2009, Westlake Village CityCare provides residents an easy outlet to report any City service or maintenance concerns 24 hours-a-day, seven days-aweek. Issues such as a broken sprinkler, damaged street sign or burned-out street lights can be sent in via the City website, wlv.org, by clicking on the CityCare icon located on the home page. Additionally, residents wishing to alert the City of maintenance concerns by phone after City Hall is closed have the opportunity to be connected to a 24-hour answering service. The answering service will forward your concern to a City staff member for follow-up.

CityCare is now available as an Iphone or Android application. The application can be downloaded from the CityCare page on the City website.

Residents utilizing CityCare will receive a call back from the City with the latest update on their report and those who submit their report through the website or mobile device will receive the same follow-up message via phone or email. Residents should continue to call 911 for all medical emergencies or life threatening situations.

For more information on the Westlake Village CityCare program or to report an area of concern, please call City Hall at 818-706-1613 or visit the City website at wlv.org.